“Just received my report. You do fantastic work. I tried [another company] before and they were absolutely awful.
I might just as well have thrown my money out the window. Great service, too. You guys are the best!”
R.H., Warren, Michigan, USA  More Testimonials: Read What Our Clients Are Saying About Us

FAQ List for ESL Speakers of English young woman on phone

We welcome new questions to add to this list!

Q: What is the first step for me to take in getting your help?
A: If you have questions, first read through this FAQ list, which should answer most if not all of your questions. Then fill out our Custom Research Online Quote Request Form as completely as possible. If you feel ready to fill out the quote request form (which does not require payment and incurs no obligation on your part) without reading through this FAQ, then just go right to it. If, after reading this FAQ, you still have questions, you are welcome to either email us or request a free telephone consultation.

Q: How is your service different from other similar types of services?
A: We maintain the largest network of top-notch consultants (researchers/writers, editors and statisticians), most of whom hold PhDs in their fields of expertise. ACI’s director is a Harvard graduate and PhD, with many years of experience in academic support services. We will only accept your assignment if we firmly believe that we can do a good job for you with it. In the unlikely event that we take it and do not do a good job with it, we will either redo it at no additional charge or refund your money. As an indicator of customer satisfaction, have a look at some of our client testimonials.

Q: How do I know I can trust you? I've never purchased services over the Internet before.
A: Check out our client testimonials. We think you'll agree that the only way to rack up testimonials like those is by not just meeting but exceeding expectations. We look forward to hearing you tell us how satisfied you, too, are with the work we do for you.

Q: How do you calculate your fees?
A: Custom research is calculated at a flat, per page rate of $40, with no charge for the reference/bibliography pages. Science and technical writing are typically an additional $10 per page. Firm quotations are given only after we know the exact specifications for your project. As a rule of thumb, the per-page fees for light, medium and heavy editing are $10, $20 and $30. Please note that these fees apply to editing only, not revision or rewriting. Firm quotations can only be given after we have seen the draft in question. On jobs of 25 pages (6,250 words) or less, there is no fee for quoting an estimate. (All fees quoted here are in U.S. dollars.)

Q: Do you have any minimum fee levels for the work you do?
A: Yes. The current minimum fee for any job, editing or custom research, is $500, though we will occasionally accept initial orders for less than that amount, circumstances permitting.

Q: Will you match or beat the fees quoted by the cheapest writing services on the Net?
A: This type of service is like most others in at least one basic way: You get what you pay for. The custom work we do is high quality and not resold to anyone else. If your single major overriding concern, however, is price—and you are not so much concerned about exclusive use (the promise that it will not be resold to others) or the quality of what you are getting—then the cut-rate operators may be your best choice. (For further explanation about our fees, please click here.)

Q: How do I show you what I want edited?
A: Send your documents as file attachments to e-mail.

Q: What methods do you use for delivery of jobs to clients?
A: Sending files as attachments to e-mail over the Internet is usually the best method. We can send and save files in a variety of formats.

Q: Are extra fees generally charged for rush jobs?
A: Yes. Always try to allow as much time as possible for any job, both to save money and enhance quality.

Q: How much time must I allow, in order to avoid rush charges?
A: As a general rule, please allow one business day for each page of text requested.

Q: Would you be able to do something in a few days or less, as long as I am willing to pay a rush charge?
A: You are always welcome to query us. We will always do our utmost to accommodate you.

Q: What are your terms for payment?
A: In general, payment in full is required before work begins. For large orders of several thousand dollars or more, installment plans are available.

Q: What methods of payment are available?
A: You may pay by credit card (VISA, MasterCard or American Express), PayPal, bank wire transfer, money order, Western Union or American Express “MoneyGram” or direct deposit into a Bank of America account. Personal or company checks are also accepted (online option [PayByCheck] available for US-based accounts).

Q: You said there is no charge for quoting a fee on a short job that involves review of 25 pages (6,250 words) or less. What about large projects, such as those relating to master’s theses and doctoral dissertations, involving review of more than 25 pages of materials?
A: Before reviewing materials more than 25 pages in length, we request a $150 good-faith evaluation fee, as it usually takes at least several hours to go through a large number of pages. If you proceed with the work, the evaluation fee is credited toward the job fee. Otherwise, it goes to help defray the time and expense of conducting the review and generating the fee quotation.

Q: Do you guarantee your clients confidentiality?
A: Yes: All the work we do is strictly confidential.

Q: Would any work that you do on my behalf belong to me alone and not be subject to resale?
A: Yes. We do not resell or redistribute in any way any client’s work.

Q: Will you do my coursework or fulfill my academic requirements for me?
A: No. The custom work we provide is intended for research and reference purposes only, to use as a resource in writing your own original material. The editing services we provide are given with the understanding that the student has the approval of the appropriate authorities to receive this assistance. It is the responsibility of the individual student to make this determination and follow the rules of his or her educational institution.

Q: May I speak with you by telephone?
A: Yes: Simply access our new Free Telephone Consultation Request Form and our project manager will promptly call you, at the time you specify. (Please note that due to time and budgetary constraints, call-backs must be limited to qualified queries.)

Q: What if I haven’t found the answers to all of my questions on this page?
A: Just send it to us by e-mail and we’ll answer as promptly as possible (usually within a few hours). Or request a free telephone consultation, as described above. We welcome your additional questions—and your feedback in general. This helps us to continually upgrade our FAQ list and improve our service. Thank you for taking the time to read through this information. We look forward to serving to you!

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